Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Memphis we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Everyone I dealt with was very professional and took wonderful care of during this stressful season. A.S.

The team were very professional and made sure this was a positive experience for us. F.H.

Our coordinator, Frances, with Armstrong is to be commended. She worked with me on several occasions to ensure our belongings would be delivered on time and she was always very quick to return phone calls and/or emails. Superb job in every aspect! L.C.

Our driver, Robert, went above and beyond. He is an exceptional employee. He took special care of our things and communicated with me in a timely and professional manner. The loaders in Memphis were also very professional, kind and hard-workers. Thank you! S.D.

Our lead on the delivery and unpacking was awesome! He was very thorough in explaining why they did things and constantly made sure we were pleased with their work and that all of our questions were answered. T.R.

Our first experience was such a success that they were our first call when the next project arose. Now they are our preferred vendor. We have had a broad range of requests from moving high end computer gear in racks to standard crate and box move/office relocation and consolidation. Armstrong has been able to assist in any area and is always prompt and professional. C.G.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

Excellent in every aspect and true professionals that made the process streamlined and low stress. Definitely the best in the business. B.H.

The Armstrong team kept in constant communication to give us all of the necessary updates throughout the move. Everyone was very prompt and professional. G.Y.